WhereData customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Email: contact@wherethen.co.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods:
- Names and contact details
- Addresses
- Purchase or account history
- Payment details (including card or bank information for transfers and direct debits)
- Website user information (including user journeys and cookie tracking)
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Marketing preferences
- Purchase or viewing history
- Website and app user journey information
- Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
- Name
- Contact information
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent
- Contract
- Legitimate interest: We may collect personal data to make your experience more relevant, for example personalising the website or the content of emails so that we can provide our services to you
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent
- Contract
Our lawful bases for collecting or using personal information for legal requirements are:
- Contract
Where we get personal information from
- People directly
- Publicly available sources
How long we keep information
Data will be retained for the minimum time required to provide the services requested, for example we may need to retain information to enable the fulfilment of a contract. Our provider stores cookies to track web usage for a maximum period of 13 months, more information can be found here
Who we share information with
Data processors
Website and CRM services
This data processor does the following activities for us: Web and customer data hosting.
Cloud services
This data processor does the following activities for us: Cloud host for email and file storage.
Others we share personal information with
- Professional or legal advisors
Organisations we're legally obliged to share personal information with
We may be required to share personal information with relevant authorities when legally obligated to do so.
Your data protection rights
Under data protection law, you have rights including:
Your right of access
You have the right to ask us for copies of your personal data.
Your right to rectification
You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure
You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing
You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing
You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability
You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent
When we use consent as our lawful basis you have the right to withdraw your consent.
You don't usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.
The ICO's address:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Last updated: 4 April 2026